Orana Gardens
Residential Aged Care: (02) 6841 4100 Retirement Village: (02) 6841 4155

COVID-19 Notices

Monday, May 18,2020

Please be advised of an adjustment to visiting hours in Residential Aged Care in line with the Public Health (COVID-19 Aged Care Facilities) Order 2020, issued by the NSW Government.

Essentially the change allows for a visit up to two hours by no more than two persons together.

Visits to residents to be no longer than two hours with no more than two persons together’.

All other restrictions previously notified still apply and screening activities will continue until further notice.

If you have any questions or concerns please talk with Mrs Rebecca McDonald or Mrs Rachel Chifamba on 6841 4100

A Message from The CEO - 27 April 2020 - Staying in touch & dropping off parcels

Dear Resident / Family member

Following a directive issued by the Prime Minister on Friday 24 April 2020 visitor access to Orana Gardens will resume effective 9am on Thursday 30 April 2020.

Visitor screening will be necessary and will include a series of questions at the point of entry related to community exposure and subsequent symptoms of COVID-19 including:

  • Have you been in contact with anyone with COVID-19 symptoms
  • Have you been overseas recently
  • Are you suffering shortness of breath
  • Do you have a cough or flu like symptoms
  • Do you have a fever
  • Each visitor will have their temp taken on entry and anyone with a temperature higher than 37.5° will be denied entry to the home

Each visitor will be required to provide evidence of an up to date vaccination against influenza. Appropriate evidence may be a statement or record from a health practitioner: or an immunisation history statement available from Medicare.

Visitors will be limited to:

  • visits are to take place in the residents room
  • visits are not to take place in communal areas
  • visitors are not to congregate in communal areas
  • visitors will be required to sanitise their hands on entry and when exiting the building

Visitors must only enter the home at approved entry points: i.e. John Whittle House and the Lodge. Please do not enter the home through any of the sliding doors to the rooms at the Lodge.

At this stage visiting hours will be between 9am – 5pm.

After hours visitors should phone ahead (68414100) and speak directly with the registered nurse so screening requirements can be arranged and undertaken.

Please ensure you tell other family members about these restrictions to avoid confusion and upset on arrival at the home.

We have 2 ipads which can be used to Skype your family member. If this is something family members would like to do please contact the service on 02 6841 4100 and we can talk about how this can happen.

If your family member does not have a mobile phone we can assist. Please ring reception on 02 6841 4100 and book a time to talk with your family member and staff will escort them to reception so you can talk with them.

If you are visiting a resident in the Lodge and talking to them from their verandah or the dining room please let us know when you are coming.

If you would like to drop off a parcel to a resident please bag the item and ring reception to let us know you are coming and we will meet you at the entry to JWH during business hours. After a disinfectant process we will deliver the items to the resident.

If you want to bring in clothes please ensure they are labelled and placed in a plastic bag. We will wash the items first before delivering to the resident.

If you have any concerns or questions please talk to us and together we can work out a solution.

Again, thank you for your continued support. If you have any concerns or questions, please contact the senior staff on 6841 4100 - Rebecca McDonald, Facility Manager; Rachel Chifamba, Clinical RN or the registered nurse in charge of the shift.

Regards,

Kristine Saywaker
Chief Executive Officer
Orana Gardens Ltd


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Welcome to Orana Gardens

Located in the beautiful Central West, Orana Gardens offers a variety of Aged Care options, providing independent retirement living, and all levels of Residential Aged Care in Dubbo NSW.

Orana Gardens is committed to cater to the specific lifestyle and care needs of all individuals.

With over 160 staff including Clinical Nurses and 24 hour Registered Nursing Staff for Residential Care; Orana Gardens ensures a focus on every individual’s care, health, wellbeing and lifestyle.

Orana Gardens is committed to Continuous Improvement and welcomes new residents to an engaging and supportive Home.

Staff have been superb! Staff are on the clock with dad’s cares and meet all his personal needs!

Orana Gardens has been great and staff are diligent in their cares!

As dad slowly deteriorates, the special care he receives has increased to ensure his needs are met.

I want to thank everyone so very much for the care of my mum, it was a comfort knowing that she was in such good hands at OG. Thank you for helping us during the admission process and ensuring the family understood everything.

Thank you for your smiles and wonderful good cheer, OG has wonderful people and our family really appreciated that. A special thank you to the nurses who stayed with mum during her last night who are special caring people. We will always be grateful.

Dad has settled well and the transition has been better than expected. Mum and dad are happy and satisfied with their daily routines. SO happy for mum and dad to be together!

I am exceedingly pleased with the ongoing care that my father has received over the 9 years he has been at OG!

The meal that was served for dinner yesterday, was cooked beautifully!

I am  very please with the service mum receives. Mum could not be in better care anywhere else!

I want to thank the staff for providing care to our mum and dad who both resided in OG, the care was outstanding and amazing, staff always went out of their way to make their parents comfortable and cared for.

Staff also looked after the family when they passed away – a sad but amazing experience with the support and understanding of staff. OG will always hold a special place in our hearts.

The love and care shown to mum during her time at OG was exceptional. We are eternally grateful!

I am very impressed by the Home! Everyone is helpful, friendly and cooperative and this is reflected in the feeling of residents and visitors. The home is open, friendly, clean, tidy, happy and vital.

The new menu is excellent as well as the quality of the food being served – compliments to the cooks and kitchen staff who work tirelessly in the kitchen.

Dad shared that he is very pleased with his decision to come to OG. He also added he is thankful that we have opened our doors to his friends.

Providing Quality Aged Care

Accommodation and care services with dignity, value and respect.
 

Orana Gardens Estate has all the ingredients to make it a special place to call home and really enjoy some of the best years of your life.

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