A Message from The CEO - 3 April 2020 - Staying in touch & dropping off parcels
Dear Resident / Family member
We have 2 ipads which can be used to Skype your family member. If this is something family members would like to do please contact the service on 02 6841 4100 and we can talk about how this can happen.
If your family member does not have a mobile phone we can assist. Please ring reception on 02 6841 4100 and book a time to talk with your family member and staff will escort them to reception so you can talk with them.
If you are visiting a resident in the Lodge and talking to them from their verandah or the dining room please let us know when you are coming.
If you would like to drop off a parcel to a resident please bag the item and ring reception to let us know you are coming and we will meet you at the entry to JWH during business hours. After a disinfectant process we will deliver the items to the resident.
If you want to bring in clothes please ensure they are labelled and placed in a plastic bag. We will wash the items first before delivering to the resident.
If you have any concerns or questions please talk to us and together we can work out a solution.
Chief Executive Officer
Orana Gardens Ltd
A Message from The CEO - 26 March 2020
Dear Resident and Family/Representative
Residential aged care facilities have been advised by the Health Department to have appropriate precautions in place to ensure residents continue to remain safe from coronavirus COVID-19. One of our precautionary measures has been to place restrictions on visitors to the home.
There are now a number of confirmed cases of coronavirus COVID-19 in Dubbo and the Central West, therefore based on this development Orana Gardens Ltd will be closed to visitors effective 5pm Thursday 26 March 2020 until further notice.
This is a purely a precautionary measure as the home does not have any cases of coronavirus at this time. An action of this nature is designed to prevent further spread and transmission of coronavirus COVID-19 from the community into the home.
We will continue to provide residents with their nursing, medical and allied health needs and we will continue to monitor each resident’s health on an ongoing basis. There will be no disruption to pharmacy or other essential services into the home. I understand this measure will be upsetting for everyone and the action has not been taken lightly, nevertheless our overriding concern is to prevent the virus entering the home.
If you have concerns about this matter please talk with senior staff members Rachel Chifamba Clinical RN or Maryanne Chatfield Clinical Care Coordinator on 6841 4100. Mrs Rebecca McDonald Facility Manager is also available to take your call. The senior staff will be happy to talk with you and answer any of your concerns. We will keep you advised of any further changes via email.
Should you require further information regarding coronavirus COVID-19 please refer to the Commonwealth Department of Health website: