Residential Aged Care

If you or a family member are having difficulty managing daily tasks, it might be time to consider moving to a place where professional support and companionship are available 24/7.

Our residential aged care facility is committed to providing you or your loved ones with quality care, support, and an enriching environment that encourages community involvement and personal growth. With stimulating activities and top-class facilities, we strive to inspire and empower our residents to live their lives to the fullest.

At Orana Gardens, we believe in fostering an environment where every individual is valued, respected, and treated with dignity. We are committed to creating a welcoming and inclusive community for all, where everyone feels supported and empowered to thrive.

We strive to provide “seamless” transitions for our residents throughout each phase of their stay with us. We aim to provide services for each individual to promote optimum quality of life. You can explore the facilities and apply online or phone 02 6841 4100 to speak to our Administration Coordinator about your options.

5 steps to aged care

Accessing Care

To ensure you or your loved one can access care, please see some steps below.

1. Aged Care Client Record

Ensure your Aged Care Client Record is up-to-date (post-July 2014) and approved for Residential Aged Care. This approval is crucial for accessing the necessary services. If your record does not meet these requirements, or if the approval has lapsed, immediate action is needed. Contact your local Aged Care Access Centre on 1800 942 433. The staff there can assist you in arranging a new assessment or updating your current record to ensure it meets the required standards. Keeping your record current and properly approved is essential for maintaining uninterrupted access to residential aged care services. Don’t wait until the last minute; check your record now and make any necessary updates to stay compliant and ensure continuous care.

2. Combined Asset & Income Assessment

Complete a Combined Asset & Income Assessment and send it through to Centrelink. The address details are provided on the back of the booklet. Please also retain a copy for your records. I recommend completing this as soon as possible, as it can sometimes take up to eight weeks to receive a reply. More information regarding Accommodation Fees and Charges can be found in the Fees and Charges section of the website. If you do not understand any of the information regarding finance, our CFO is available to assist you in understanding the options. We recommend seeking financial advice from a Financial Adviser that specialises in aged care.

3. Contact Us Today

Feel free to reach out to Nikkola, our dedicated Admission and Engagement Coordinator, at 0438 292 097. She's here to assist you in navigating through the process seamlessly. You can schedule a convenient time with her to explore our facilities firsthand and engage in a comprehensive discussion about the application procedure. Nikkola will walk you through every step, ensuring that you have a clear understanding of what to expect. Whether you have questions about our amenities, care options, or the admissions process itself, Nikkola is here to provide you with the information and support you need. Don't hesitate to give her a call and take the first step towards joining our community.

4. Residential Aged Care Application

To join our Orana Gardens Residential Care community, we kindly request that all prospective clients complete the application form available at the bottom of our website. This form is designed to gather essential information that helps us understand your needs and preferences, ensuring we can provide the best possible care. Filling out the application is the first step in your journey with us, allowing us to tailor our services to meet your specific requirements. Please scroll to the bottom of our homepage to find the form, and don't hesitate to reach out to us if you need any assistance or have questions during the application process.

5. Moving In!

Upon your acceptance into Orana Gardens—congratulations and welcome! You will receive our comprehensive Moving In Guide, which contains all the essential information you need for a smooth transition into our community. This guide is designed to help you familiarize yourself with the facilities, services, and various community activities available to you. We look forward to having you join us and start your new chapter at Orana Gardens!

Activities & Services

Orana Gardens employs Recreational Activities Officers to ensure that residents have options for engaging. Activities are available in groups and one-on-one.

Family and friends are welcome to join in activities or enjoy one of the many in-house concerts.

The home aims to help residents maintain their connection with their local community and regularly welcomes schools and community groups into the home to perform and interact with residents. Weekly bus trips allow residents to get out and about in the community.

Orana Gardens employs Clinical Nurses, Registered Nurses, Assistants in Nursing, Personal Care, Physio Aide, Catering, Laundry, Cleaning and Administration Staff to ensure you or your loved one receive optimum care and services.

The home also has a contracted physio, podiatrist, speech pathologist, and dietitian. The Palliative Care Team and a Wound Clinical nurse specialist also attend the home. Registered Nurses are on site 24 hours a day, 7 days a week. There is no compromise on the care delivered to you or your loved one.

Staffing levels are allocated based on care needs.

Individual Care Plans developed by fully trained, nursing professionals and ongoing liaisons with residents GP’s ensure any required assistance or clinical attention is provided. The specialised nursing support means you or your loved one can be treated within the home at Orana Gardens with minimal transfers to the hospital – unless absolutely necessary or desired.

The home is able to cater to all levels of care, whether it be post-hospital support,

high-level dementia care, low-level support, or palliative care.

Our residential aged care facility at Orana Gardens is dedicated to providing exceptional care and support tailored to meet the diverse needs of our residents. Whether you're seeking a vibrant community with round-the-clock professional care or specialized dementia support, we prioritize dignity, respect, and individualized care plans. Our facility offers stimulating activities and modern amenities to foster personal growth and community engagement.

For those requiring temporary relief, our respite care services provide full nursing support and accommodation in a comfortable environment equipped with essential amenities. We understand the critical role of caregivers and offer emergency respite support during times of need, ensuring continuous care and peace of mind for families. At Orana Gardens, we strive to create a welcoming and inclusive environment where every resident receives the highest quality of care and feels empowered to live life to the fullest.

Resident / Relative Meetings

Staffing

Funeral Arrangements

Voting

Smoking and Alcohol

Visiting

Meals

Solicitor

Emergencies

Dentures, Glasses and Hearing Aids

Security of Tenure

Laundry

Hairdresser

Collection of Personal Items after Separation

Leave Entitlements for Permanent Residents

Clothing

According to legislative provisions, a provider may ask a resident to leave if:

The aged care service is closing.
The service can no longer provide suitable accommodation and care aligned with the resident's long-term assessed needs, and the provider hasn't agreed to provide the required care following changes in the resident's needs.
An Aged Care Assessment Team (ACAT) assesses that the resident no longer requires the care provided by the service.
The resident fails to pay any agreed fees within 42 days after the due date for reasons within their control.
The resident intentionally causes serious damage to the aged care service or serious injury to the provider, staff, or another resident.
The resident is absent from the service for at least seven days continuously without permission as per the Act or due to an emergency.

Fees & Charges

The cost of your accommodation in aged care at Orana Gardens depends on your financial circumstances. The Australian Government covers most aged care costs, but you may need to contribute.

Basic Daily Fee: This covers living expenses like meals and cleaning. It's up to 85% of the single-person rate of the basic age pension, applicable even for couples.
Means Tested Care Fee: Additional contribution based on your income and assets, with annual and lifetime caps.
Accommodation Payments: The government may cover some or all of these costs, or you may pay an agreed-upon price based on your financial assessment. Options include a refundable deposit, a daily payment, or a combination.

At Orana Gardens, maximum accommodation prices range from $250,000 for a double room to $550,000 for a couples retreat, with detailed financial assessments handled by Centrelink or the Department of Veteran’s Affairs.